Thermal Packaging Solutions - Insulation Experts First

Returns & Refund Policy


You have 14 calendar days to return an item from the date you received it. The customer pays return postage costs. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Anything that has been bespoke / specially manufactured – is not covered and can not be returned.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Terms and Conditions

Thermal Packaging Solution can not be held responsible for consequential losses, that may be a result of a late delivery or the usage of the product. This does not affect your statutory rights. We always recommend you trial our products, to ensure that they meet your requirements.